Frequently Asked Questions
We provide answers to the most common questions about Sinoauto machinery, order, quality, shipping, warranty and after-sales service.
1. Are your machines 100% genuine Sinoauto?
Yes. We only supply original SINOMACH construction machinery from official factories with full quality certification.
2. What equipment do you supply?
We provide full series of SINOMACH construction equipment:
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Loaders, Bulldozers, Excavators
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Road Rollers, Motor Graders
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Pavers, Milling Machines
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Backhoe Loaders, Cranes
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Mining & Municipal Machinery
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Genuine spare parts
3. Can you customize machines for our market?
Yes. We support customization:
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Left/Right-hand drive
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High-temperature, cold-resistant, dust-proof packages
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Special attachments & working devices
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Color, logo and local compliance
4. How do you control quality before shipment?
Each machine undergoes strict inspection:
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Engine, hydraulic & transmission test
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Performance, safety & function verification
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Inspection video & report available
5. What export documents do you provide?
We provide a full set of customs clearance documents:
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Commercial Invoice, Packing List
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Bill of Lading
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Certificate of Origin
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CE / ISO / GCC certification support
6. How about shipping and delivery time?
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Shipping: Ro-Ro, container, bulk cargo
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Delivery: 7–20 days after payment
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Global logistics with real-time tracking
7. Do you offer warranty and after-sales?
Yes. All machines include official factory warranty. We also provide:
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On-site installation & commissioning
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Operator & maintenance training
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Remote technical support
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Long-term spare parts supply
8. Can you supply genuine SINOMACH spare parts?
Yes. We provide original spare parts with fast global delivery:
Engine parts, hydraulic parts, transmission parts, filters, tires, buckets, wearing parts, etc.
9. How to place an order?
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Send inquiry: model, quantity, destination
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We provide quotation & PI
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Confirm payment
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Inspection → delivery → documents
Still Have Questions?
Contact us anytime for professional support.
Email: gxlantao@163.com
Phone / WhatsApp: +86 181 7728 6381
Website: sinoauto.hk
